Online Orders Delivery Information
The following information and terms apply to purchase of goods from the Lazy Carpets website. These terms may differ from the terms applied to any sale or transaction which takes place in person with our field sales team.
At Lazy Carpets, we pride ourselves in offering you excellent service. With this in mind, we want you to be 100% confident when purchasing from us. To place an order, you will need to provide a valid contact details, so we can contact you to confirm your delivery details.
We aim to deliver all orders within 4 weeks. However, in the rare event of items being out of stock, we will deliver as soon as the new stock arrives. In certain exceptional circumstances, such as adverse weather, we may be unable to fulfil your order per these terms. In these circumstances, we may require additional time and effort to complete the delivery.
Any dates we specify for the delivery of your order could be subject to change due to circumstance beyond our control, and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay. If we make a mistake, we will use our best endeavours to rectify the problem as quickly as possible.
We cannot deliver items within the same order to multiple addresses. If you require this then please place separate orders for each address. Each order will be subject to a separate delivery charge.
Until dispatch of goods by the seller (Lazy Carpets LTD) to the buyer, no contract for the sale of goods shall arise.
Areas we deliver to
We are currently only able to deliver to the North West of England and do not deliver on Saturdays, Sundays or Bank Holidays. Any time frames given are subject to availability and cannot be guaranteed. We are not able to deliver to PO Box addresses.
Unfortunately, at this time, we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders or international addresses.
The following postcodes are currently being accepted for home delivery:
BB, BL, CH, CW, L, M, OL, PR, SK, WA, WN
Your delivery charge will vary depending on the service level and the products which you are ordering.
For bed products, we offer the following levels of service:
- FREE Delivery – Delivery to the front door of your property only
- £10 – Delivered to your room of choice
- £25 – Delivered and installed in a room of your choice
For rugs, we only offer one delivery service:
- FREE Delivery, 3-5 working days via courier
You will be contacted before dispatch to organise a delivery date and given an AM/PM slot on the day of delivery. You will need to sign for the delivery. We advise that you check your items before signing and note any defects on the delivery acceptance form with your signature. Once you have signed for the goods, we will not accept any liability for damages claimed which weren’t declared before the order was signed for. Deliveries will only be made Monday to Friday, excluding bank holidays.
We will deliver your order to your front door for free via courier with our standard delivery option. You will receive tracking information from the courier when your delivery has been booked, which will detail the delivery date and a time slot. You will need to sign for the delivery. We advise that you check your items before signing and note any defects on the delivery acceptance form with your signature. Once you have signed for the goods, we will not accept any liability for damages claimed which weren’t declared before the order was signed for. Deliveries will only be made Monday to Friday, excluding bank holidays.
Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility. Apart from where damaged or faulty when delivered, or where items have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt. You will need this information as proof of purchase in the event of any after-sales enquiry.
You can call us Monday to Friday 9 am to 5 pm (excluding bank holidays) for any delivery issues or questions on 01925 988627.
Cancellation: Your Right to Cancel
An order is accepted by us at the point of dispatch, until this time you have the right to cancel. To cancel an order before it has been accepted, contact us on firstname.lastname@example.org quoting your order number and postcode and we will arrange for the order to be cancelled. You will receive a confirmation of the order cancellation.
This is not intended to be a full statement of your rights under the Distance Selling Regulations. Full details of your rights are available from your Local Authority's Trading Standards Office. Regulations of 2000.
What Our Customers Say About Us
I am so pleased with my new flooring that has been recently installed by Lazy Carpets. A fast, flexible and professional service was provided by all of the team. I would like to give a special mention to the fitters, Phil and Adam, who were brilliant and exceeded my expectations! They were so helpful, friendly, tidy and knowledgeable - nothing was too much trouble! Thank you! I would definitely recommend!
Add our floor fitted today and its amazing, the fitters phil and adam did a amazing job , i would definitely recommend these to anyone thankyou
Absolutely love my new flooring, Steph who came to measure and run through my options was so lovely and helpful she helped me find the best flooring to suit my house and explained everything so I felt at ease
Phil & Graham came to fit the flooring and they was also lovely and did a great job so thank you all!
I will be using lazy carpets again when I change my carpets as this time I had herringbone vinyl which looks stunning and has changed the way my living room feels so much more brighter and even looks bigger!
Love my new stair runner they did an amazing job with great customer service from all the team. Thank you
I had Steph come round to give me a quote in 2022 for my living room, dining room and hallway. The lads came but unfortunately I don't know their names, sorry guys 😞 they were very good, polite and helpful.
I have just recently had my bedroom fitted by Lee, I Cannot give this man enough praise he was brilliant. He was on his own and had to move a disability bed, which I thought no way can one person do that, but he did!!
He moved a wardrobe that should have not been there as it wasn't on the fitting form but he did it anyway 😀
Lee gave me good advice on how to take care of the flooring which was brilliant.
I can 110% recommend Lazy Carpets, they give a fair price, good products and very good workers! Especially Lee xxx
The guys were very polite and professional and they did a wonderful job my home feels so homely and fresh I would definitely recommend them to anyone.
Absolutely made up with my new bathroom flooring! Phil was very kind & amazing at his job! Couldn’t have been happier! So tidy as well!
Today I had my new floor laid by Lazy Carpets, Steph was very informative when she came to see me and my husband . We are both disabled and pensioners and Steph could not do enough to ease our minds about picking what we wanted and shown a lot of samples without a sales pitch, today we had our floor done by two fitters phill and Adam they were very professional and well mannered . Made sure we were happy every step of the way, very clean, made sure we were completely satisfied with the work and even shown us the finish flooring and informed us if we had any questions or doubts, then we were to just give them a call. They also made sure that we were completely satisfied with the results made sure the area was clean and tidy before they left 💯 over the moon with my new flooring and I would 💯recommend lazy carpets to anyone I couldn’t have asked for a better team of fitters. THANK YOU SO MUCH STEPH, ADAM, PHILL AND all the team at LAZY CARPETS
Absolutely perfect 🥰
From Amelia measuring up and pricing the flooring, to Matt laying it, the quality of the flooring too, I highly recommend 👌