Cancellation Policy

The following is only applicable where a contract has been made either:

  • over the internet; or
  • by telephone; or
  • in your home

Internet orders

If your order hasn’t been delivered and you wish to cancel it, please email us at info@lazycarpets.com and we’ll check whether cancellation is possible.

Telephone orders

If you placed your order by phone via the web sales helpline, please call 01925 988627 and our team will check whether cancellation is possible.

Orders placed in the home

If your order was placed with an estimator in your home, it has not been delivered and you wish to cancel your order please contact us on 01925 988627 or via email info@lazycarpets.com. We will check the status of your order and confirm if cancellation is possible. 

Cancellation and return exceptions

  • All Floorcoverings 

Your right to cancel doesn’t apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. If the goods are excluded from your right to cancel, we will find out whether they have already been cut to your specifications and if not, we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund, we issue to you to cover the losses we will incur in selling your purchase as a reduced-price remnant. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order.

  • Mattresses, bedding and rugs

In respect of any mattress, headboard, mattress protector, pillow or bedding, rugs these have been sealed to both protect the goods and for health and hygiene reasons. Consequently, if they are unsealed after delivery then your right to cancel and return the goods lapses. You are under a duty to take reasonable care of the goods until the end of any cooling off period.

General

When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered. If not, you should not cut into, fit or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. Please us the within 14 days of delivery.

Returns

If you cancel your order and wish to return the products in accordance with your statutory right to cancel, we will arrange collection of the products. There will be a collection charge equal to the delivery charge for the product.

As all of our products are made to order, we do not offer a standard returns policy for online purchases. We will only accept returns in the case of faulty goods, incorrect dispatch or recalls. 

However, if you are not 100% satisfied with your purchase, please contact us as soon as possible. We will do all we can to help and resolve any issue as quickly as we can.

Incorrect Items Dispatched

If you receive items which were not on your original order, please contact us to organise an uplift and redelivery of the correct items.

Faulty products

For any damaged or faulty goods, we will resolve the issue as quickly as possible for you whilst your product is within its warranty period. Please contact us as soon as you notice a fault. Please note, fault due to user error or wear and tear is not covered under this returns policy for faulty goods.

Recalls

In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.

Right to charge for aborted collection

If you are not at home when we try to collect any returns, we reserve the right to deduct a delivery fee from your refund or charge your card the direct costs to us, under the Consumer Protection (Distance Selling) Regulations 2000.

Refunds

When returning or cancelling your order, the way you originally paid for the purchase will determine how you are refunded. If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you return your item directly to one of our stores, please make sure you take with you the card that you used to make the purchase. Refunds can take up to 14 days to process.

What Our Customers Say About Us

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Heather Smithson
Herringbone Coretec Flooring

I am so pleased with my new flooring that has been recently installed by Lazy Carpets. A fast, flexible and professional service was provided by all of the team. I would like to give a special mention to the fitters, Phil and Adam, who were brilliant and exceeded my expectations! They were so helpful, friendly, tidy and knowledgeable - nothing was too much trouble! Thank you! I would definitely recommend!

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Hayli Slater
Add our floor fitted today and its…

Add our floor fitted today and its amazing, the fitters phil and adam did a amazing job , i would definitely recommend these to anyone thankyou

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Alexandra Maguire
Absolutely love my new flooring

Absolutely love my new flooring, Steph who came to measure and run through my options was so lovely and helpful she helped me find the best flooring to suit my house and explained everything so I felt at ease
Phil & Graham came to fit the flooring and they was also lovely and did a great job so thank you all!
I will be using lazy carpets again when I change my carpets as this time I had herringbone vinyl which looks stunning and has changed the way my living room feels so much more brighter and even looks bigger!

Product Shown: Diamond Layton 109L
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Lee
Love my new stair runner they did an…

Love my new stair runner they did an amazing job with great customer service from all the team. Thank you

Product Shown: Lugano Slate 277
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Julie Smith
I had Steph come round to give me a...

I had Steph come round to give me a quote in 2022 for my living room, dining room and hallway. The lads came but unfortunately I don't know their names, sorry guys 😞 they were very good, polite and helpful.
I have just recently had my bedroom fitted by Lee, I Cannot give this man enough praise he was brilliant. He was on his own and had to move a disability bed, which I thought no way can one person do that, but he did!!
He moved a wardrobe that should have not been there as it wasn't on the fitting form but he did it anyway 😀
Lee gave me good advice on how to take care of the flooring which was brilliant.
I can 110% recommend Lazy Carpets, they give a fair price, good products and very good workers! Especially Lee xxx

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Mrs Jacqueline Halligan
The guys were very polite and…

The guys were very polite and professional and they did a wonderful job my home feels so homely and fresh I would definitely recommend them to anyone.

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Emma Richardson
Absolutely made up with my new bathroom…

Absolutely made up with my new bathroom flooring! Phil was very kind & amazing at his job! Couldn’t have been happier! So tidy as well!

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Linda & Colin
WOW!! Just Wow

Today I had my new floor laid by Lazy Carpets, Steph was very informative when she came to see me and my husband . We are both disabled and pensioners and Steph could not do enough to ease our minds about picking what we wanted and shown a lot of samples without a sales pitch, today we had our floor done by two fitters phill and Adam they were very professional and well mannered . Made sure we were happy every step of the way, very clean, made sure we were completely satisfied with the work and even shown us the finish flooring and informed us if we had any questions or doubts, then we were to just give them a call. They also made sure that we were completely satisfied with the results made sure the area was clean and tidy before they left 💯 over the moon with my new flooring and I would 💯recommend lazy carpets to anyone I couldn’t have asked for a better team of fitters. THANK YOU SO MUCH STEPH, ADAM, PHILL AND all the team at LAZY CARPETS

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Mandy Carter
Absolutely perfect 🥰

Absolutely perfect 🥰
From Amelia measuring up and pricing the flooring, to Matt laying it, the quality of the flooring too, I highly recommend 👌

Product Shown: AGT Effect Solaro & Siena 71