Online Orders Returns Policy
As all of our products are made to order, we do not offer a standard returns policy for online purchases. We will only accept returns in the case of faulty goods, incorrect dispatch or recalls.
However, if you are not 100% satisfied with your purchase, please contact us as soon as possible. We will do all we can to help and resolve any issue as quickly as we can.
You can contact us on the following details:
Please have your order number and postcode to hand, so we can find your order and help you quickly.
Incorrect Items Dispatched
If you receive items which were not on your original order, please contact us to organise an uplift and redelivery of the correct items.
For any damaged or faulty goods, we will resolve the issue as quickly as possible for you whilst your product is within its warranty period. Please contact us as soon as you notice a fault. Please note, fault due to user error or wear and tear is not covered under this returns policy for faulty goods.
In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.
Right to charge for aborted collection
If you are not at home when we try to collect any returns, we reserve the right to deduct a delivery fee from your refund or charge your card the direct costs to us, under the Consumer Protection (Distance Selling) Regulations 2000.
Further InformationDelivery charge refunds can only be made under your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department.
Any online refunds will take up to 14 days from receipt of the parcel to our warehouse.
Your statutory rights are not affected by our returns policy. If you have any other questions regarding returns, please contact us on firstname.lastname@example.org