Returns Policy
Online Orders Returns Policy
As all of our products are made to order, we do not offer a standard returns policy for online purchases. We will only accept returns in the case of faulty goods, incorrect dispatch or recalls.
However, if you are not 100% satisfied with your purchase, please contact us as soon as possible. We will do all we can to help and resolve any issue as quickly as we can.
You can contact us on the following details:
info@lazycarpets.com
01925 988627
Please have your order number and postcode to hand, so we can find your order and help you quickly.
Incorrect Items Dispatched
If you receive items which were not on your original order, please contact us to organise an uplift and redelivery of the correct items.
Faulty products
For any damaged or faulty goods, we will resolve the issue as quickly as possible for you whilst your product is within its warranty period. Please contact us as soon as you notice a fault. Please note, fault due to user error or wear and tear is not covered under this returns policy for faulty goods.
Recalls
In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.
Right to charge for aborted collection
If you are not at home when we try to collect any returns, we reserve the right to deduct a delivery fee from your refund or charge your card the direct costs to us, under the Consumer Protection (Distance Selling) Regulations 2000.
Further Information
Delivery charge refunds can only be made under your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department. Any online refunds will take up to 14 days from receipt of the parcel to our warehouse.
Your statutory rights are not affected by our returns policy. If you have any other questions regarding returns, please contact us on info@lazycarpets.com
What Our Customers Say About Us
I am so pleased with my new flooring that has been recently installed by Lazy Carpets. A fast, flexible and professional service was provided by all of the team. I would like to give a special mention to the fitters, Phil and Adam, who were brilliant and exceeded my expectations! They were so helpful, friendly, tidy and knowledgeable - nothing was too much trouble! Thank you! I would definitely recommend!
Add our floor fitted today and its amazing, the fitters phil and adam did a amazing job , i would definitely recommend these to anyone thankyou
Absolutely love my new flooring, Steph who came to measure and run through my options was so lovely and helpful she helped me find the best flooring to suit my house and explained everything so I felt at ease
Phil & Graham came to fit the flooring and they was also lovely and did a great job so thank you all!
I will be using lazy carpets again when I change my carpets as this time I had herringbone vinyl which looks stunning and has changed the way my living room feels so much more brighter and even looks bigger!
Love my new stair runner they did an amazing job with great customer service from all the team. Thank you
I had Steph come round to give me a quote in 2022 for my living room, dining room and hallway. The lads came but unfortunately I don't know their names, sorry guys 😞 they were very good, polite and helpful.
I have just recently had my bedroom fitted by Lee, I Cannot give this man enough praise he was brilliant. He was on his own and had to move a disability bed, which I thought no way can one person do that, but he did!!
He moved a wardrobe that should have not been there as it wasn't on the fitting form but he did it anyway 😀
Lee gave me good advice on how to take care of the flooring which was brilliant.
I can 110% recommend Lazy Carpets, they give a fair price, good products and very good workers! Especially Lee xxx
The guys were very polite and professional and they did a wonderful job my home feels so homely and fresh I would definitely recommend them to anyone.
Absolutely made up with my new bathroom flooring! Phil was very kind & amazing at his job! Couldn’t have been happier! So tidy as well!
Today I had my new floor laid by Lazy Carpets, Steph was very informative when she came to see me and my husband . We are both disabled and pensioners and Steph could not do enough to ease our minds about picking what we wanted and shown a lot of samples without a sales pitch, today we had our floor done by two fitters phill and Adam they were very professional and well mannered . Made sure we were happy every step of the way, very clean, made sure we were completely satisfied with the work and even shown us the finish flooring and informed us if we had any questions or doubts, then we were to just give them a call. They also made sure that we were completely satisfied with the results made sure the area was clean and tidy before they left 💯 over the moon with my new flooring and I would 💯recommend lazy carpets to anyone I couldn’t have asked for a better team of fitters. THANK YOU SO MUCH STEPH, ADAM, PHILL AND all the team at LAZY CARPETS
Absolutely perfect 🥰
From Amelia measuring up and pricing the flooring, to Matt laying it, the quality of the flooring too, I highly recommend 👌