Returns Policy

Black box parcel iconOnline Orders Returns Policy

As all of our products are made to order, we do not offer a standard returns policy for online purchases. We will only accept returns in the case of faulty goods, incorrect dispatch or recalls. 

However, if you are not 100% satisfied with your purchase, please contact us as soon as possible. We will do all we can to help and resolve any issue as quickly as we can.

You can contact us on the following details:
01925 988627

Please have your order number and postcode to hand, so we can find your order and help you quickly.

Black box parcel iconIncorrect Items Dispatched

If you receive items which were not on your original order, please contact us to organise an uplift and redelivery of the correct items.

Black box parcel iconFaulty products

For any damaged or faulty goods, we will resolve the issue as quickly as possible for you whilst your product is within its warranty period. Please contact us as soon as you notice a fault. Please note, fault due to user error or wear and tear is not covered under this returns policy for faulty goods.

Black box parcel iconRecalls

In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.

Black box parcel iconRight to charge for aborted collection

If you are not at home when we try to collect any returns, we reserve the right to deduct a delivery fee from your refund or charge your card the direct costs to us, under the Consumer Protection (Distance Selling) Regulations 2000.

Black box parcel iconFurther Information

Delivery charge refunds can only be made under your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department.

Any online refunds will take up to 14 days from receipt of the parcel to our warehouse. 

Your statutory rights are not affected by our returns policy. If you have any other questions regarding returns, please contact us on