Use this area to find out more about our products, service, company and website. Many of the questions you may have, may have been asked before, so take a look through. If you can’t find the information you’re looking for, please reach out to us or give us a call.
Flooring
Do you provide a free measuring service?
Lazy Carpets offer a free, no-obligation home consultation visit at a time of your choice. You can speak with our team at any time by calling us or sending us a message to arrange an appointment. Our reps will accurately measure your chosen rooms to keep waste to a minimum and achieve the best possible price.
Do you fit carpets in my area?
You can see all the areas we cover on our postcode checker. You can view this here. We are still growing, and more postcodes are being added to our service area all the time. If we currently service your area, send us a message and register your interest and we will let you know when we arrive in your area.
Can I order product samples?
We aren’t able to post samples or leave samples after a home visit currently, but this is something we hope to offer in the future.
Can I order flooring and fit it myself?
Currently we don't offer this service however this is something that we may look to offer in the future. You can always book one of our expert fitters to install your new flooring however.
Will my room need to be prepared?
Yes. Unless you choose our furniture and flooring uplift service, you will need to ensure that all furniture and old flooring has been removed before the fitter arrives.
Can I contact my local rep?
If you have your reps details, you can contact them directly at any time, before or after a home visit or even after your fitting. If you need your local reps details, please call the office here, and we gladly give you the rep's details.
How long does a fitting take for my new flooring?
Our standard fitting time for all carpet, vinyl, LVT and laminate orders is 2-3 weeks. Fitting may take longer during our busier periods.
Will you dispose of my old flooring?
While we can include carpet uplifting in your price, we don’t currently offer a disposal service. Any old carpets or flooring will be bagged and left with you after fitting.
How much is fitting?
We charge a total fitting fee for all the rooms and work you need in your order. Our reps will quote the cost during home visits. Fitting starts at £30 for a single room, and discounts apply for multiple rooms. Staircases, halls and landings have an additional charge. We also have different rates for fitting laminate flooring.
Why is there a surcharge for hall, stairs and landing fitting?
Fitting carpet onto stairs involves more work than that required for standard rooms, the surcharge for carpets or laminate on stairs is to pay for this extra work required.
What to do if my fitter has not arrived?
In the unfortunate event that our fitters can not attend your scheduled fitting appointment, we endeavour to inform you at the earliest opportunity. If you haven’t heard from us, or your fitter at your appointment time, please call here, and we will update you on the status of your fitter. There are occasions whereby a fitter could be delayed several times. In this instance, we do apologise for any inconvenience caused and will arrange an alternative appointment at your convenience.
I believe the fitter has damaged my property, what can I do?
If you believe there has been damage to your property from one of our fitting teams, contact us as soon as possible. We will investigate and resolve this for you as quickly as possible. Please take as many images as possible and provide as much information as you can.
Beds
Can I order product samples?
We aren’t able to post samples or leave samples after a home visit currently, but this is something we hope to offer in the future.
Do you deliver in my area?
You can see all the areas we cover on our postcode checker. You can view this here. We are still growing, and more postcodes are being added to our service area all the time. If we currently service your area, send us a message and register your interest and we will let you know when we arrive in your area.
Can I order a bed for collection from you?
We offer a free delivery service for all of our beds, so there is no need to collect. You can choose when we deliver, so you never have to worry about not being in.
How long does delivery take?
We aim to deliver all beds within 3-4 weeks. However, we cannot guarantee this timeframe. We will call within five days of your order date to book in your delivery. At this time, you can specify your preferred delivery date.
How much is delivery?
Standard delivery is free on all of our beds. Our team will deliver your order on the day you choose, and this will be an all-day slot. You can choose to upgrade to the following delivery services if you’d like a higher level of service:
Room of Choice: £10
Assembly Service: £25
Will you take my old bed away?
We currently don’t offer a service to take away any old beds or other furniture.
Will my room need to be prepared if I’m having the bed installed?
Yes, we will need a clear space to assemble your new bed in your room of choice. Our team will bring the bed inside for you, and then unpack and put the bed together so you can relax and start enjoying right away.
What to do if my delivery hasn’t arrived?
We will book you in with a delivery date via telephone once your order is ready to be dispatched. When your delivery day arrives, we will call you in the morning and give you an estimated time for your delivery. If you haven’t heard from us by 11 am on your delivery day, please call the office on here for assistance.
I believe the delivery driver has damaged my property, what can be done?
If you believe there has been damage to your property from one of our delivery teams, contact us as soon as possible. We will investigate and resolve this for you as quickly as possible. Please take as many images as possible and provide as much information as you can.
Payments
What forms of payment do you accept?
We accept card payments, Google Pay and Apple Pay, PayPal and also offer finance options.
Is it safe to enter my payment details online?
Our website uses Secure Socket Layers (SSL) to encrypt all data, ensuring your data and card payment data are safe. Lazy Carpets LTD does not see, have access to, or store any payment card information.
I am due a refund, how long does this take to process?
Most refunds will take between 5 and 10 working days to process.
Company
Is your site secure?
With the use of Secure Socket Layers (SSL), the Lazy Carpets website is secure. This technology encrypts all data to ensure that all personal data and payment data is safe, private and protected. Lazy Carpets does not see, have access to or store any payment card information on our website.
What is your privacy policy?
Here at Lazy Carpets, we determined to safeguard your privacy whilst using our website or communicating electronically with us. You can view our privacy notice here.
What is your cookie policy?
We use cookies on our website, to allow us to remember you when you return. This ensures you receive the most tailored experience whilst on the site. Click here to read our cookie policy.
How do I make a complaint?
We’re sorry to hear that you need to make a complaint. In the first instance, we would invite you to call the office to see if we can resolve your concerns or fill in our online contact form for us to get back to you. Alternatively, you can view our complaints procedure here.
What Our Customers Say About Us
I am so pleased with my new flooring that has been recently installed by Lazy Carpets. A fast, flexible and professional service was provided by all of the team. I would like to give a special mention to the fitters, Phil and Adam, who were brilliant and exceeded my expectations! They were so helpful, friendly, tidy and knowledgeable - nothing was too much trouble! Thank you! I would definitely recommend!
Add our floor fitted today and its amazing, the fitters phil and adam did a amazing job , i would definitely recommend these to anyone thankyou
Absolutely love my new flooring, Steph who came to measure and run through my options was so lovely and helpful she helped me find the best flooring to suit my house and explained everything so I felt at ease
Phil & Graham came to fit the flooring and they was also lovely and did a great job so thank you all!
I will be using lazy carpets again when I change my carpets as this time I had herringbone vinyl which looks stunning and has changed the way my living room feels so much more brighter and even looks bigger!
Love my new stair runner they did an amazing job with great customer service from all the team. Thank you
I had Steph come round to give me a quote in 2022 for my living room, dining room and hallway. The lads came but unfortunately I don't know their names, sorry guys 😞 they were very good, polite and helpful.
I have just recently had my bedroom fitted by Lee, I Cannot give this man enough praise he was brilliant. He was on his own and had to move a disability bed, which I thought no way can one person do that, but he did!!
He moved a wardrobe that should have not been there as it wasn't on the fitting form but he did it anyway 😀
Lee gave me good advice on how to take care of the flooring which was brilliant.
I can 110% recommend Lazy Carpets, they give a fair price, good products and very good workers! Especially Lee xxx
The guys were very polite and professional and they did a wonderful job my home feels so homely and fresh I would definitely recommend them to anyone.
Absolutely made up with my new bathroom flooring! Phil was very kind & amazing at his job! Couldn’t have been happier! So tidy as well!
Today I had my new floor laid by Lazy Carpets, Steph was very informative when she came to see me and my husband . We are both disabled and pensioners and Steph could not do enough to ease our minds about picking what we wanted and shown a lot of samples without a sales pitch, today we had our floor done by two fitters phill and Adam they were very professional and well mannered . Made sure we were happy every step of the way, very clean, made sure we were completely satisfied with the work and even shown us the finish flooring and informed us if we had any questions or doubts, then we were to just give them a call. They also made sure that we were completely satisfied with the results made sure the area was clean and tidy before they left 💯 over the moon with my new flooring and I would 💯recommend lazy carpets to anyone I couldn’t have asked for a better team of fitters. THANK YOU SO MUCH STEPH, ADAM, PHILL AND all the team at LAZY CARPETS
Absolutely perfect 🥰
From Amelia measuring up and pricing the flooring, to Matt laying it, the quality of the flooring too, I highly recommend 👌